Orders and Returns

Ordering information

How do I know if you have received my order?

As soon as your payment is approved, we send you a confirmation email. In the case of custom projects, we send an order confirmation as soon as the payment is approved.

How can I monitor the status of my order?

To deliver Blacktable products sold via e-commerce we operate with logistics partners.After the order confirmation you will receive a second email to inform you when the item will actually leave our warehouse. You can always check your order status using your tracking number.

How is the shipment tracking?

You will receive a code to track the shipment directly on the website of the courier, usually DHL. If you have ordered a custom model, we will provide you with all the information via email.

Returns information

How much time do I have to return a purchased product?

You have 14 days to initiate a return and refund policy for the merchandise you purchased. Please consider the date and time of courier stamp as proof. When we receive your request, we need 14 days to check the returned item and make the refund.

How does the return procedure work?

For e-commerce items, you can fill in your request here. As a result, our courier will pick up the goods at the address you indicated. The product must be protected in the same measure and with the same quality as the original packaging. The shipping costs are determined by the forwarder and are charged to the customer. We will send an invoice for reshipment and send a link for advance payment by credit card or bank transfer. The goods are usually collected within 2 days from the confirmation of payment. For custom models and special projects, the standard rules for the guarantee of defects apply, according to the Swiss regulations in force.

How much is the refund?

The refund depends on the condition of the returned product. If the product is intact and not scratched or dented, we retain 15% of the sale price, which will cover the costs of repacking and storage. If the product doesn't contain all the parts or is damaged, we retain the additional equivalent of the missing parts (in addition to the basic 15%). 

We share with transparency all the information you may need.